Privacy Policy

Last updated: March 2025

At Teach&Fix, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website teachandfix.co.uk, book tutoring sessions, or engage with our services.

1. Information We Collect

We may collect the following types of personal information when you interact with our website or services:

Personal Identifiable Information (PII): This includes your name, email address, phone number, and billing information.
Usage Data: We collect information on how you access and use our website, including your IP address, browser type, and session data.
Cookies: We use cookies to track usage and improve the user experience on our site. For more information, please review our Cookie Policy.

2. How We Use Your Information

We use your information for the following purposes:

To provide tutoring services: We use your contact details to communicate about tutoring sessions, bookings, and cancellations.
To process payments: If you book a tutoring session or purchase a product, we may need to collect payment details for processing transactions securely.
To improve our services: We may analyse user activity to improve the website functionality and the services we offer.
To send marketing communications: If you opt-in to receive newsletters or promotional emails, we may use your contact details to send these. You can unsubscribe at any time by following the instructions in the email.

3. Legal Basis for Processing Your Information

We process your personal data based on the following grounds:

Contractual necessity: To fulfill our contractual obligations in providing tutoring services.
Consent: When you sign up for our newsletter or other marketing communications.
Legitimate interests: To improve our services and website experience.

4. Data Sharing and Third-Party Services

We do not share your personal data with third parties unless:

Payment processors: We use trusted payment processors to securely process payments.
Legal obligations: We may disclose your information if required by law or to protect our rights, property, or safety.

5. How We Protect Your Data

We take reasonable precautions to protect your personal information from unauthorized access, loss, or misuse. This includes using encrypted communication (HTTPS) and secure payment gateways for online transactions.

However, please be aware that no method of internet transmission is 100% secure. While we strive to protect your personal data, we cannot guarantee the absolute security of your information.

6. Your Rights

Under UK data protection law (GDPR), you have the following rights regarding your personal information:

Access: You have the right to request a copy of the personal data we hold about you.
Rectification: You can request that we correct any inaccuracies in your data.
Erasure: You can ask us to delete your personal data (subject to certain exceptions).
Portability: You can request a copy of your data in a machine-readable format.
Objection: You can object to the processing of your personal data for specific purposes, such as marketing.
Withdraw Consent: You can withdraw consent for us to process your data at any time (if we are processing based on consent).
To exercise any of these rights, please contact us on 07840 529800 or use the contact form above.

7. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal, accounting, or reporting requirements.

8. Cookies

For more information about the cookies we use on our website, please refer to our Cookie Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make any significant changes, we will notify you by posting the updated policy on our website with a new “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights regarding your personal data, please contact us at:

Teach&Fix
Phone: 07840 529800 or use the contact form above.